Support

Happy to help. Most questions are answered in the documentation and the FAQ.

Contact us

Email contact-web@onecraft-ne.jp and we’ll get back to you. Pro (paid) customers get priority — Agency plans get a dedicated channel.

To help us help you faster

Which version you're on.
Your WordPress and PHP versions, and your active theme.
What you expected to happen, and what actually happened.
A screenshot or the steps to reproduce, if you can.
For billing/license questions, the email used at purchase and your Freemius order number.

Common questions

Billing & refunds — see Pricing and the Refund Policy (all sales are final; browse the live demo to evaluate it first).
How to use it — see the documentation.
Theme compatibility — any block-aware theme; pairs especially well with Hello Elementor.